Solvency, Compliance and Flawless Accuracy for Peace of Mind

Paulmar Trust Accounting

Do Agency Personnel Require Training?

Yes — brief role-specific training for customer service representatives, accounting staff and agency managers.

Yes, agency personnel need training across three roles:

  • Customer Service Representatives (CSR) receive instruction on managing source documents including policy transactions, endorsements, and audits.
  • Accounting staff learn to handle payment checks, bank deposits, fund transfers, and income journal entries.
  • Agency managers are trained to interpret service-generated production and financial reports.

All Concept & Practice questions